Returns & Exchange Policy
As a small independent brand, we only accept returns or exchanges for defective products.
All returns or exchanges are accepted within 14 days of receiving the item.
Items must be:
- Unused, uninstalled, and unwashed.
- In original packaging with all tags, manuals, wrapping and accessories.
- Accompanied by your original receipt.
- Free from scratches, stains, odors, or signs of use
- Bulbs, electrical parts, and installed fixtures are non-returnable unless defective.
Items not eligible for return or exchange:
- Dead-stock products, custom-made or made-to-order products.
- Final sale items are not eligible for return
- Items damaged due to misuse, incorrect installation, or power issues
If item arrives damaged or defective:
- Customer must notify within 48 hours of delivery
- Please provide photos and unboxing video for claims
- We will repair, replace, or refund depending on case, areas of damage and stock availability
Return Shipping Cost
- Return shipping costs are the customer's responsibility, though we'll cover shipping for defective items.
- Refunds will be issued to the original payment method.